Customer Advisor for Fashion Brand (French Speaker)
You want to be part of a multicultural team in a company that works alongside well-known brands?
You want to relocate to the beautiful capital of Portugal – Lisbon?
Then this could be the perfect opportunity for you to have the experience of a lifetime!
Tasks
Your responsibilities and impact as Customer Care Advisor will be:
* Manage effectively all incoming queries in a customer service environment
* Respond to incoming calls and emails from enterprise clients
* Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues
* Maintain client relationships through product support over the phone
* Provide high-quality service
* Record all required data elements in CRM to provide a good follow-up and qualitative support
Requirements
Skills, qualifications and interests you need to succeed in this role:
* EU Citizenship or valid work permit/residency card mandatory
* You have the following language skills: native level of French + fluency in English
* You preferably have a previous experience of min. 6 months in Customer Service or Technical Support in a Call Centre
* Good technical skills and knowledge is preferable
* You have an interest in and willingness to learn
* You have very good communication skills – both written and oral
* You have the ability to operate in high-pressure situations
* You are a team player, enthusiastic and self-starter
* You have analytic and problem-solving skills
* You are Customer and Quality oriented
* Long-term opportunity
What’s in it for you?
* Working hours: Monday to Friday, rotating shifts 8:30am to 7 pm
* A package in line with the market: 830€ gross/month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
* If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)
* Opportunity to be part of a challenging and fast-paced environment
* Possibility to collaborate with some of the biggest brands in the industry
* A multicultural and international environment
* Fully paid training, professional development, and career evolution
Your Future Company:
* Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees.
* In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.
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