Role: Customer Support Advisor Language Portuguese (Native European) + English (B2) Key Responsibilities Booking management (altering, cancelling, or creating new reservations) ; Assist clients via chat or social media in the after-sales process by answering inquiries regarding the reservations and attending to potential requests; Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations); Give real-time, accurate information that empowers the customer to make decisions; Go beyond the customer's service expectations so they will remember and share their great experience; Listen to the customer's unique situation and acknowledge their needs. Candidate Profile Excellent communication skills coupled with empathy and team spirit Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential Previous experience in Customer Service or as a tourism/travel representative is a plus Availability to work on rotational shifts Salary Conditions Base salary (gross): 870 x 14 Position bonus (gross): TBC Performance bonus (gross): TBC Meal allowance: 7,23 per workday (paid in meal card) Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract Schedule Monday to Sunday 08:00 to 20:00 - Rotative shifts Days off: 2 days (rotative)