About the Role:Join a leading medical prescription platform specializing in cannabis products.
We are looking for a dedicated Customer Support Agent to manage customer queries and provide exceptional service through our digital platform.
This role requires strong communication skills in English along with excellent spoken German.
Weekend availability is a plus.Key Responsibilities:Customer Interaction: Respond to and manage inbound customer queries via our digital platform, ensuring timely and professional assistance.Issue Resolution: Troubleshoot customer issues and provide clear, step-by-step guidance to resolve problems effectively.Documentation: Accurately document customer interactions and feedback for continuous service improvement.Collaboration: Work with cross-functional teams to share insights and contribute to platform enhancements.Weekend Support: Offer support during weekends as needed to ensure uninterrupted service.Qualifications:Language Skills: Fluent in English (verbal and written) with excellent spoken German.Experience: Prior experience in customer service or support roles is preferred.Communication: Strong verbal and written communication skills with a customer-first attitude.Tech-Savvy: Comfortable navigating digital platforms and utilizing customer support tools.Flexibility: Ability to work flexible hours, including weekends.Industry Knowledge: Experience or familiarity with the healthcare or cannabis sectors is a plus.What We Offer:A dynamic work environment in the fast-evolving medical cannabis industry.Competitive compensation and benefits.Opportunities for professional growth and development.If you are a customer service professional with the language skills and dedication to support our customers effectively, we invite you to apply and become an integral part of our innovative team.