In partnership with one of our clients, a leading German automotive company, Randstad is recruiting for a Desktop Auditor Warranty position.
Company Description:
They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are committed to innovation, operational excellence, and shaping the future of mobility.
Their newly established Global Business Services (GBS) unit is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwide, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.
GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.
By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.
What you can look forward to:
In the "Warranty Audit" task area, you will identify and explain deviations and potential for improvement in warranty process handling in the worldwide service organization and check the effectiveness of central models for warranty application review. Within this responsible position, you will make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service, and product quality, support the achievement of adequate cost targets, and contribute to an audit-proof warranty application review.
The key responsibilities of this role are:
* Plan and organize desktop audits based on suitable KPIs and carry them out to check potential deviation topics in the warranty process handling, based on upstream analysis results.
* Define, evaluate, and decide on conspicuous warranty applications on the respective test topic, being jointly responsible for this process.
* Document test results transparently, precisely, and comprehensibly. Handle mainly written communication to the worldwide audit objects until the audit is completed.
* Analyze desktop audit results regularly and incorporate their findings into the continuous improvement process of upstream application review processes and models.
* Act as the first point of contact for your clients and the central warranty process management as well as those responsible in the country organizations regarding desktop audit results.
Education and Experience Requirements:
* Apprenticeship as a car mechanic/car mechatronic technician with further training as a master craftsman or technical business economist (ideally first experiences with audit).
* Ideally completed studies (university/university of applied sciences) with a technical or business orientation.
* Practical experience in the field of (commercial) vehicle engineering and knowledge of workshop and repair processes.
Skills and Competencies:
* Good Microsoft Office Skills, especially in Excel.
* Very good analytical skills and a feel for the overall context.
* Fluent in oral and written English to present complex issues.
* Independent, structured, and efficient way of working.
* Excellent teamwork skills and enjoy working in a dynamic and collaborative environment.
* 3-5 years work experience expected.
Key Benefits:
* Working in a dynamic environment with vibrant team spirit.
* Career opportunities within the company.
* Home office policy of 2 days/week.
* Additional days off on Dec 24th and 31st.
* Birthday off.
* Referral Bonus.
* Life Insurance.
* Health Insurance, extended to family members.
#J-18808-Ljbffr