Web Product Implementation Specialist (Italian Market) - Lisbon About the Role Were seeking a talented Implementation Specialist to join our team in Lisbon, supporting EMEA-based clients with high-profile technical implementations.
This role combines technical expertise with client-facing responsibilities in a fast-paced, innovative environment.
Key Responsibilities Communicate with advertisers and internal teams via multiple channels (phone, email, chat, video conferences) Perform and verify web-based product implementations Provide guidance and training to customers on product usage Deliver exceptional service quality, exceeding client expectations Support critical program implementations Training Program 8-week comprehensive training program: 5 weeks of product training 3 weeks of practical training 8 hours daily (start times between 08:30-09:30) Conducted in English Includes software training, product knowledge, and customer management skills Working Conditions Location: Lisbon (Expo area) Hours: 40-hour week (8-hour shifts + 1-hour lunch) Schedule: Monday to Friday, 08:00-22:00 (rotational shifts) Holidays: Portuguese public holidays (compensation days for holiday work) Vacation: Up to 20 days in first year, 22 days thereafter Compensation Package Base Salary: 1,039.33/month Christmas Allowance: 86.61/month Holiday Allowance: 86.61/month Meal Allowance: 154.00/month (7/working day) Total Monthly Package: 1,366.55 Benefits Health Insurance (from day one) Accommodation support for qualifying candidates (100+ km from workplace) Fully furnished apartment option for first 14 months All utilities included (water, gas, electricity, cable TV, internet) Excellent public transport connections Contract Details Initial 60-day training contract 12-month contract upon successful completion 1-month trial period Requirements Fluent in Italian and English Strong technical aptitude Excellent communication skills Customer service orientation Ability to work in shifts How to Apply Please submit your CV and cover letter highlighting your relevant experience in technical implementation and customer support.