About the Job
Polish-Speaking Content Moderator - A Key Role in Trust & Safety
We are seeking a highly skilled Polish-Speaker to join our client, a global technology company providing mobility services, as a Content Moderator. As a key member of the Trust & Safety team, you will analyze escalated situations, conduct outbound calls, and leverage your analytical skills to ensure a secure and positive user experience.
Responsibilities:
1. Escalated Case Review: Assess policy violations or safety concerns in escalated cases.
2. Customer Support: Respond to inquiries via phone, helpdesk, and live chat, providing excellent customer service with empathy.
3. Evidence Gathering: Conduct outbound calls to gather evidence for investigations.
4. Complaint Handling: Handle complaints, provide solutions, and follow up to ensure resolution.
5. Knowledge Management: Maintain deep knowledge of services for efficient support and proactive suggestions.
6. Decision Making: Make informed decisions based on analysis and established policies.
7. Confidentiality: Ensure confidentiality and proper handling of customer information.
Work Schedule
40 hours per week (8-hour shifts plus lunch break) on a rotational pattern, Monday to Sunday, 24/7.
Requirements:
1. Language Proficiency: Fluent in Polish and proficient in English (B2 and higher).
2. Analytical Skills: Strong analytical and decision-making skills.
3. Communication Skills: Excellent communication and customer service skills.
4. Residency Status: In possession of EU passport or a valid residence permit for Portugal.
5. Availability: Available to work onsite in Lisbon on a rotational shift pattern.
Benefits
1. Salary and Relocation Assistance: Salary plus relocation and housing assistance.
2. Rotational Shift Benefits: Additional benefits for rotational shift work.
3. Health Insurance: Health insurance from day one.
4. Transfer Package: Transfer package for applicants across Europe, including corporate apartment housing, flight refund, and one free annual flight to home country.
5. Administrative Support: Versatile administrative support upon arrival in Portugal.