About Us
We are a global leader in gaming and interactive entertainment, with a rich history that dates back to the iconic Super Mario Bros. games.
Our company is based in Lisbon and is looking for talented individuals to join our international team. If you're passionate about gaming and technology, and want to develop your skills in a dynamic environment, we'd love to hear from you.
Job Summary
We're seeking a Customer Service Agent who will be responsible for providing excellent customer management, handling user inquiries via phone, email, or social media, and assisting with product purchases. As a member of our team, you'll have the opportunity to work with a diverse range of customers and products, and contribute to delivering an exceptional gaming experience.
Responsibilities
* Operate excellent customer management practices to ensure high levels of customer satisfaction
* Be the point of contact for users, responding to their queries and resolving issues via phone, email, or social media
* Provide assistance with specific questions about our products
* Consult on the purchase of gamer-related products
Requirements
* Speak fluent German as a native language and possess a good level of English proficiency
* Demonstrate enthusiasm for gaming and affinity for technology
* Understand the value and impact of delivering a great customer experience
* Possess strong communication and interpersonal skills, being comfortable and skilled at interacting with people from diverse backgrounds
* Show energy, innovation, and proactive behavior when working under pressure
* Excel in intercultural communication and adapt quickly to new situations
* Hold a valid Portuguese work permit (required)
Benefits
1. Type of contract: yearly or 6-month contract, renewable
2. Working hours: full-time or part-time options on rotating shifts (depending on the project)
3. Salary conditions:
* Including free accommodation (shared flat, all bills included): €950-€1,000 gross/month (based on level of experience)
* Excluding accommodation: €1,300-€1,400 gross/month (based on level of experience)
4. Additional benefits for international candidates:
* Reimbursement of initial flight
* Airport pick up
* Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company