Position Details
Location: Remote, Portugal
Department: IT Support
Reports To: Global IT Director
Job Summary
Broadvoice is seeking an experienced IT Technician to join our team in Portugal. As an IT Support Specialist, you will be responsible for supporting all internal users on a global scale, handling tasks such as laptop maintenance, troubleshooting, onboardings & offboardings, managing MDM/EDR solutions, Asset Inventory, Microsoft Azure, Intune, 365, Exchange, Teams, Remote Servers, etc.
Your Day-to-Day Responsibilities
* Management of local endpoints in Entra, MDM and EDR solutions.
* Follow up on outstanding IT related requests and ensure resolution within established SLA in the ticket platform.
* Manage and monitor internal assets to ensure accurate inventory records.
* Onboarding and Offboarding procedures.
* Support to several remote access platforms.
* Support for Windows and MacOS Operative Systems.
* Suggest ideas for process and quality improvement.
* Work collaboratively with an amazing IT team.
* Ability to work diligently in Night shifts (17:00 to 02:00).
Requirements
* Bachelor's in information systems, computer science, or similar.
* Strong attention to detail.
* Minimum 7 years experience working in IT Support field.
* Strong analytical and outstanding troubleshooting/problem-solving skills.
* Excellent verbal and written communication skills in English.
* Meaningful experience with Microsoft Systems (Entra, Intune, 365, Exchange, Teams, Jamf).
* Great interpersonal skills and taste for teamwork.
* Good analytical ability, organization, planning and time management.
* Knowledge of end-user service principles and best practices.
* Proficiency in English, both written and verbal, clearly and accurately.
About Broadvoice
We believe in more than just work. We're committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life.
Why Join Us?
* Career Growth Opportunities
* Flexibility and Work-Life Harmony
* Inclusive and Diverse Culture
* Making a Meaningful Impact
Are You Ready to Join Us?
We are looking for a strategic thinker, a collaborative leader, and someone who excels at driving impactful results.