Ssc Claims Operator - French Speaker
(m/f)
Referencia: JN -032025-6687638
Adicionado em 07.03.2025
Sobre os nossos clientes
Our client is a worldwide expert in supply chain solutions and the European leader in automotive logistics.
Descriçăo da oferta
SSC Claims Operator - French Speaker / Global Business Services
Description
Responsabilities:
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Analyze, control and validate disputed purchase invoices;
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Carry out administrative follow-up until payment of the invoice by the responsible carrier;
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Establish an activity report that summarizes key elements;
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Participate in monitoring indicators (KPI) and/or statistics;
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Receive, analyze, process customer/supplier claims;
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Identify responsabilities and launch requests for expertise if applicable;
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Ensure reception of telephone calls and emails;
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Manage the transport of damaged vehicles transferred to a new client, if applicable;
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Initiate and follow, if necessary, litigation procedures until the file is closed;
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Identify and report events or malfunctions that need to be reported to management;
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Draw up continuous improvement processes;
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Record operations and update data in the tracking file.
Profile
Skills & Experience:
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Bachelor's degree in a related field;
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Languages: French mandatory (C1) and English (B2);
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Experience in claims management would be a plus;
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SAP knowledge would be a plus;
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Good knowledge of Microsoft Office, with Excel in particular
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Have attention to detail and accuracy;
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Have good verbal and written communication skills;
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Enjoy problem solving and working with others and can work independently but collaborative
with others to accomplish a common goal;
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Are autonomous and rigorous;
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Have ability to manage deadlines and priorities;
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Have ability for negotiation/argumentation;
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Have ability for arbitrage and persuasion;
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Have stress resistance capacity.
Job Offer
Hybrid working model (3 days at the office, 2 days Home Office)
A good opportunity for your professional growth.
O que procuramos
Claims - Invoices - Billing - SAP - Frecnh Speaker
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