Randstad operates in Portugal and worldwide as a leader in the field of human resources across various sectors of activity.
The Digital division focuses exclusively on the IT sector, offering unique opportunities for professional development.
responsabilidades chave
* Be responsible for the Product availability and reliability;
* Focus on added value and efficiency of the Product;
* Contribute to the strict respect of Time, Cost and Quality of Product delivery including associated services;
* Manage the definition of Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) contracts, and Key Performance Indicators (KPIs), maintaining the global robustness of the Product in Operational condition in line with OLAs/SLAs;
* Negotiate contracts with the various business domains or customers in alignment with the IT Product Manager;
* Ensure continuous improvement of the services and integrate new service opportunities into its landscape.
competências
* Degree in IT, Engineering or Management;
* + 1 year of experience working in service delivery, service level management, solution performance, database management, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem management;
* Experience in development languages: C#, Java, JavaScript;
* Experience in database management and data extraction: SQL; Knowledge of SAP Ariba, ServiceNow & Splunk software would be a plus;
* Full mastery of Google Suite (plus); Strong customer-oriented attitude focused on Customer Expectations & Needs understanding;
* Deliverable-driven, able to work with short deadlines;
* Good analytical skills with an ability to switch from big picture to detailed view, and to give meaning to complex facts and figures;
* Ethics and compliance adherence is a must, with a clear understanding of rules around data confidentiality (e.g., Procurement process, General Data Protection Regulation (GDPR), etc.);
* Good communication and presentation skills and the ability to create trustful relationships quickly in a remote work context while maintaining a broad network within the Digital and Procurement functions;
* Fluency in English is a must; knowledge of French is a plus.
principais benefícios
The chance to work in a multicultural environment;
A hybrid working model, allowing you to combine onsite and offsite work;
A modern office at Parque das Nações, well connected to public transportation;
Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
#J-18808-Ljbffr