Quinta do Monteverde is a distinguished 17th-century manor house nestled between the serene beach and river, encompassing 17,500 m² of lush gardens and fruit trees.
Situated in Castelo do Neiva, Viana do Castelo, Portugal, Quinta do Monteverde is a family-owned boutique hotel offering 10 uniquely designed rooms & villas, providing an intimate and personalized experience for our guests.
We are committed to delivering exceptional guest experience in a historical and charming setting, fostering a relaxing and family-friendly environment. As a small team, we value collaboration, flexibility, and a genuine passion for hospitality.
We are currently seeking a Front Desk and Operations Assistant to join our small team and help deliver the highest standard of service to our guests.
Job Description:
This role combines guest-facing duties, operational support, and administrative tasks, and is essential for ensuring the smooth running of Quinta do Monteverde.
The Front Desk and Operations Assistant will be responsible for:
1. Warmly welcoming guests and ensuring check-in and check-out.
2. Handling reservations and responding to customer inquiries across various platforms, including email, the hotel's website, and booking channels.
3. Administrative tasks such as billing and liaising with external entities or suppliers.
4. Providing versatile assistance to ensure smooth operations as needed.
5. Multifunctional operational support to ensure overall smooth operations.
Qualifications and requirements:
1. High school diploma or equivalent (additional education in Hospitality, Tourism, or a related field is a plus).
2. Previous experience in hospitality or a related field (preferred but not mandatory).
3. Proficiency in English; additional language skills are advantageous (e.g. Spanish and French).
4. Excellent communication and organizational abilities.
5. Strong customer service skills with a friendly and professional demeanor.
6. Ability to be a team player and work effectively in a small team.
7. Ability to work flexible hours, including weekends, and holidays.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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