Job Description:
Your responsibilities and impact as a Customer Service Agent will be:
* Providing the best possible answers and solutions to customers' questions and concerns in a confident manner.
* Answering questions and providing troubleshooting regarding products, orders, payment methods, or shipping while maintaining a calm and polite demeanor.
* Transforming online credit simulations into completed files.
* Handling calls for prospects and clients.
* Maintaining contact with other departments and redirecting related cases and issues to responsible departments.
What's in it for you?
1. Type of contract: yearly.
2. Working hours: 40 hours per week (8 hours a day) from Monday to Sunday, 7am - 9pm.
3. Salary conditions:
* Including free accommodation (shared flat, all bills included): €1,040 gross/month.
* Excluding accommodation: €1,240 gross/month.
4. Relocation support for international candidates:
* Reimbursement of initial flight expenses.
* Airport pickup.
* Yearly two-way flight ticket back to your home country within the EU.
* Help with paperwork.
* Free Portuguese lessons, cooking classes, sport activities, and social events organized by the company.
* Real career opportunities: possibility to enter a development program within 6 months for access to other opportunities within the company.
Requirements:
* Native level of French and good level of English.
* Enthusiasm about fashion and trends.
* Knowledge of the value and impact that a good customer experience can create.
* Being an attentive listener, comfortable, and skillful at communicating with people.
* Living in or willing to relocate to Lisbon for an international career and life experience.
* Holding a valid Portuguese work permit (required).
About Living in Lisbon:
* A colorful city view and rich cultural history.
* Pros of living in a European capital on a budget.
* Delicious Portuguese cuisine and famous cafe culture.
* Friendly people, good vibes, and happy-go-lucky urban life.
* Warm climate all year and sunny beach life next to the Atlantic.
* Large English-speaking local community and international environment.