Solutions Architect (Pre-Sales) page is loaded
Solutions Architect (Pre-Sales)
Apply locations Remote, Portugal time type Full time posted on Posted Yesterday job requisition id R30446
Job Description
Who we're looking for
Solution Architect to be part of our Global Professional Services sales team to be based in Portugal.
Zendesk Professional Services team crafts solutions around every customer's unique business, needs and goals.
The Solution Architects are responsible for scoping, estimating, planning and positioning services offerings, for new and existing Zendesk customers.
What you'll be doing
* Support the software sales across all segments (Enterprise, Commercial, SMB) and territories of the EMEA region (with a potential focus in UK and Ireland).
* Work collaboratively with Account Executives, Solution Consultants, Customer Success, Professional Services Delivery and other Zendesk teams.
* Gather requirements, create solutions, estimate efforts, build quotes, design project plans, draft statements of work.
* Manage the professional services offerings, from deal inception through to offering presentation, commercial negotiation and signature.
* Accountable for regional services bookings targets, as well as professional services enablement of territory sales and pre-sales teams.
* Responsible for selling both NRR (Non-Recurring Revenue) and ARR (Annual Recurring Revenue) services.
What you bring to the role
Basic Qualifications:
* 2+ years of experience in software sales, pre-sales, implementation or technical support.
* Fluent in English (written and spoken). A second language (French, Spanish, Italian) is a plus.
* High-energy, enthusiasm, positivity. “Can-do” and “Go-getter” attitude.
* Excellent interpersonal, communication, persuasion, and presentation skills.
* Hunger for candid feedback, continuous learning and self-improvement.
* Passion for problem solving and taking ownership of challenges.
* Bachelor’s or Graduate degree.
Preferred Qualifications:
* Good understanding of customer relationship, engagement or experience management software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, ServiceNow, Talkdesk, Salesforce, Oracle, Genesys).
* Experience or knowledge of technical development and integration patterns or interfaces (e.g. REST API, JSON, HTML).
Where We Work
Hybrid: In this role, you’ll work some days remotely with the support of a dynamic and caring team, and some days from the closest office. When working remotely, we’ll provide you with the digital tools and experiences to be together – even when we’re apart.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
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