Customer Service Specialist
Join our team of dedicated professionals and take on the exciting role of Customer Service Specialist. In this position, you will be responsible for providing exceptional support to our customers via phone and email.
Key Responsibilities:
* Provide timely and effective resolutions to customer queries.
* Communicate with customers in a professional, courteous, and friendly manner.
* Meet or exceed customer service quality goals, compliance regulations, and productivity targets.
* Build meaningful relationships with customers through proactive communication and issue resolution.
Requirements:
* Native or proficient level of French (C2).
* Advanced level of English (at least C1) both verbal and written.
* Strong communication skills, including excellent phone conversation skills, attentive listening, and superior writing skills.
* Analytical and problem-solving skills with strong attention to detail.
* Desire to learn and advance, be a curious investigator and problem solver.
* High-speed internet access and appropriate conditions for remote work.
* Must hold EU citizenship or valid work permit for Portugal.
* Be a local candidate or willing to relocate to sunny Lisbon, Portugal.
Benefits:
* Signing bonus.
* Relocation package.
* Competitive wages.
* Paid professional training.
* Employee discounts.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
* Life-long skills and experience.
* Excellent work culture.