Job Description¿Do you dare to lead the digital transformation to create a more sustainable world?
At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, Big Data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 135,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!
The Field Service Coordinator role is to schedule Internal FSE's & External Service Partners and parts to fulfill service requirements, these include Assessments, Start up, PMV, and Emergency Callouts. Act as the liaison between customers, internal resources, and external service partners/suppliers to meet service delivery requirements. They validate Time Material & expenses reported by internal/external FSE's.
Essential Functions: Optimise FSEs allocated time and schedulesApply technical guidelines according to technical support information (Level 2)Schedule maintenance visitsSchedule batteries and ad hoc business interventionsSchedule technical visits or audits initialized by Project, Enterprise & mid market or Services salesManage external partners servicesSchedule Start ups in conjunction with the Project DepartmentEnsure customer database is kept up to dateCoordinate spare parts, delivery and retrievalManage internal and external ordersMonitor spare parts and batteries recoveryControl customer credit worthinessCreate new customers in the databaseCreate fixed price T&M for reactive mode intervention and validateKey Internal Stakeholders: Technical support level 2Field Service EngineersEnterprise & mid market sales administrationVirtual Sales Teams for contracts and ad hoc businessService and Enterprise & mid market Sales engineersServices and component suppliersSpare parts logisticsWhat will you get? We adapt to you! With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you! With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more! Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
We empower you! With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally. We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program. We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores. You will have life insurance for your protection. We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.
Required Experience: 2 years Customer Service experiencePrevious company product experience is a plusPrevious coordination roles an advantageAwareness/familiarity with electrical terminology and conceptsPrevious UPS/HVAC product experience is a plusRequired Knowledge & Skills: Strong computer skills such as word, excel, email etc.Written communication skills - able to communicate in a clear and concise manner with internal and external customers.Fluent English and Portuguese is mandatoryStrong time management skillsHandles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environmentDetail oriented and able to meet deadlinesGood problem-solving skillsAble to work both independently and as part of a teamTactful and effective at dealing with difficult/irate customersOther Key Considerations: Adhering to all Health and Safety directivesAdhering to all company's operating and Quality procedures.Maintain a professional and flexible attitude towards the company and its customers.Ensuring customer satisfaction levels are continually improved.Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
Become an IMPACT Maker with Schneider Electric – apply today!
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