.Full-timePOSITION SUMMARYAs a Nespresso Webmaster, you'll be responsible for executing the setup of products, promotions, and content on Nespresso E-commerce Boutiques (B2C and B2B) and for managing web flows and services, ensuring functionality and efficiency across platforms and devices.
You will also be responsible for rolling out new features and developing, debugging, and optimizing code while fixing issues, optimizing loading speeds, and tracking customer feedback.You will collaborate with local and global cross-functional teams, including marketing, IT, B2B, and customer service, to ensure the success of our e-commerce operations and platform functionality.
The ideal candidate is a web developer, quality, and sustain master with a passion for e-commerce and online customer experience and a mindset of delivering efficiency and measurable results.A DAY IN THE LIFE OF A NESPRESSO WEBMASTERManage the day-to-day operations of digital boutiquesExecute product, promotions, and content setup and phase-ins/phase-outs on Nespresso E-commerce platforms, assuring the necessary tracking and sanity tests before and after go live, and support user experience optimization as needed; Execute, test, and deploy global and local new features, campaigns integration, and visually appealing web pages and e-content, ensuring platform roll-out efficiency and device optimization to support a consistent, relevant, and seamless customer experience across all touchpoints; Setup, test, and implement new web services (e.G.
: payments, delivery modes, store locator, checkout flow) and AB Test winning variants to optimize and drive a best-in-class customer experience & path to purchase; Implement SEO best practices: update website content and manage technical tasks according to the SEO recommendations, and keep recurrent implementation status, monitoring, and technical requirements visibility with the Data & Performance team; Contribute to standards, systems, and best practices for websites and apps operations and maintenance as well as content submission protocols, ensuring optimization, consistency, and efficiency across platforms.Manage the day-to-day back end of digital boutiquesTroubleshoot technical issues and work with IT teams to resolve them.
Manage and escalate incidents for any major issue (global/local) affecting conversion rate, new member activation, or availability of the products or the platforms; Execute User Acceptance Testing with IS/IT stakeholders, ensuring business-critical systems and processes remain operational and bug-free.
Secure prioritization of platform regression, mapping needs of market where necessary; Optimize error codes displayed on digital boutiques to secure that they are understandable and prevent customers from calling the CRC or coffee specialists to manually process orders