About the Role
We are seeking a highly motivated Legal Back-Office Advisor to join our team in Lisbon, Portugal. In this role, you will be responsible for ensuring performance goals are met across all operations and that client expectations related to operational excellence are fulfilled.
Key Responsibilities
* Verify if transport operators are treating all passengers by their rights.
* Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
* Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations.
Your Qualifications
To be successful in this role, you will need:
* A high level of Dutch and fluent English (B2)
* Excellent communication skills
* Previous experience in Customer Service or as a tourism/travel representative is a plus
* Be proactive, self-motivated, and a great team player
What We Offer
In return for your hard work and dedication, we offer:
* Full-time employment with indefinite contracts (negotiable depending on your experience and/or client's needs)
* Competitive salary and performance bonus
* Central location in Lisbon, Portugal
* Bring-a-friend (referral) bonus opportunities
* Full paid training on the company and the project you'll be working on
* Career development programs, specialized courses, and language classes