Job Summary
The Service Desk Agent will serve as the primary point of contact for technical and customer support inquiries, focusing on German-speaking stakeholders.
Key Responsibilities
* Manage incoming client contacts and escalations with compassion and proactivity, prioritizing their needs and providing unique solutions to problems.
* Liaise with Helpdesks, product partners, and Quality Engineering teams to own the Stakeholder Experience.
* Coordinate regular calls with clients for refills and upgrades to product accessories.
* Process service request tickets within specified delivery times.
* Provide administrative support to certify client details and update incorrect information in the stakeholder's client database.
* Offer services to prominent clients like Air Liquid, Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), and Cambridge Universities.
* Manage supply-related requests via phone, portals, email, or chat.
* Validate consumable requests within the printer context.
Minimum Requirements
* High School Diploma or Secondary School Completion Equivalent.
* At least one year of experience in a Customer Support or client-facing role in a multi-national environment.
* Familiarity with Computers and Digital Network configurations, including advanced Microsoft Office Suite knowledge.
* Adaptability to working alongside local stakeholders' time zones and calendars.
* Language Thresholds:
o English: B2 - C1 (Independent User Level)
o German: C2 (Native-Level Fluency)
Benefits
* Competitive Salary + Language Bonus.
* Meal Allowance on Card.
* Staff Canteen with varied food options and river-facing balcony seating.
* Well-rounded Health and Life Insurance Packages.
* On-site gym with indoor pool access, fitness classes, and a football pitch.