Job Location - Angola
Job Summary: The General Manager (GM) for Supermarkets will oversee the operational, commercial, and financial performance of multiple supermarket locations. This leadership role is responsible for developing and executing strategies that drive sales growth, optimize profitability, and ensure the highest standards of customer satisfaction. The GM will collaborate with cross-functional teams, including merchandising, finance, supply chain, and human resources, to ensure efficient store operations and effective implementation of company policies and initiatives. Strong commercial acumen, strategic decision-making, and hands-on experience in the supermarket or retail industry are essential for success in this role.
Key Responsibilities:
1. Develop and Execute Sales Strategies: Create, implement, and monitor sales strategies to drive revenue growth and maintain a competitive edge in the local supermarket market.
2. Pricing & Promotions: Work closely with merchandising and marketing teams to design competitive pricing strategies, promotional events, and advertising campaigns that enhance brand presence and appeal to target customers.
3. Category Management: Oversee product assortment, stock levels, and placement strategies to maximize sales potential for each store location.
4. Vendor and Supplier Management: Establish and nurture relationships with key suppliers, negotiate favorable terms, and optimize vendor agreements to achieve cost efficiency without compromising on quality.
Operational Excellence:
1. Store Operations Management: Ensure each store adheres to standard operating procedures, including inventory control, merchandising, layout, and cleanliness to offer a consistent and enjoyable shopping experience.
2. Financial Oversight: Develop and manage the operating budget, monitor financial performance, and take corrective actions to meet or exceed profit targets.
3. Loss Prevention & Shrinkage Control: Implement and monitor effective loss prevention strategies and policies to minimize shrinkage and operational losses across stores.
4. Supply Chain Coordination: Work with the supply chain team to ensure timely product availability, improve inventory turnover, and reduce stockouts and overstock situations.
Customer Experience:
1. Customer Satisfaction & Service Quality: Set high standards for customer service across all stores, implementing customer feedback mechanisms to continually enhance the shopping experience.
2. Loyalty Program Management: Work with marketing and CRM teams to build and expand customer loyalty programs that drive retention and increase repeat visits.
3. Market Research & Competitive Analysis: Regularly analyze market trends and competitors’ strategies to ensure the brand remains relevant and competitive.
4. Team Management: Lead, mentor, and manage store managers to foster a high-performance culture focused on accountability, results, and customer satisfaction.
5. Talent Development: Implement training programs and career development initiatives for all levels of staff to build skills, improve productivity, and enhance overall employee engagement.
6. Performance Evaluation: Conduct regular performance reviews for store managers and ensure performance management processes are in place for all staff members.
7. Recruitment & Retention: Collaborate with HR in recruiting skilled professionals, developing talent pipelines, and fostering a work environment that attracts and retains top talent.
Compliance & Risk Management:
1. Regulatory Compliance: Ensure all stores comply with local, state, and federal regulations, including health and safety, labor laws, and other applicable standards.
2. Risk Management: Identify potential business risks, including financial, operational, and compliance risks, and implement mitigation strategies.
3. Health & Safety: Ensure stores adhere to health and safety guidelines to provide a safe environment for employees and customers.
Qualifications & Experience:
1. Education: Bachelor’s degree in Business, Retail Management, or a related field (Master’s degree preferred).
2. Experience: Minimum of 15 years of progressive experience in supermarket or retail management, with at least 5 years in a senior leadership role.
3. Proven Track Record: Demonstrated success in driving sales growth, managing P&L, and achieving operational excellence in a supermarket or retail setting.
4. Technical Skills: Proficiency in retail management software, ERP systems, and financial analytics tools is preferred.
5. Salary: Competitive base salary with performance-based bonuses.
6. Additional Perks: Professional development opportunities, and a supportive work environment that values innovation and excellence.
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