Imagine your career taking you to the depths of innovation and the heights of impact. Our people enable continuous progress. Their commitment, collective expertise, and unique capabilities are the engine room behind SBM Offshore's True. Blue. Transition. - shaping the future of energy, and beyond.
About Us:
SBM Offshore is the world's deepwater ocean-infrastructure expert. Our work is already resulting in cleaner, more efficient energy production. True. Blue. Transition. is our promise to enable that into the future while at the same time using our expertise to support new and existing markets in the blue economy. It starts with Advancing our Core: continuing to advance the decarbonization of traditional energy production. While Pioneering More: helping to enable the energy transition and using our unique capabilities in ocean infrastructure to support more industries to grow sustainably. Sharing our experience for a better blue tomorrow.
Purpose
1. Ensuring that the IT Service Managemenet solution is available and meets the requirements of our IT and business users.
Responsibilities
2. Collaborate with cross-functional teams on matters such as CMDB, Access Managemenet workflows, Change Management, license management, Business Services, and Discovery.
3. Have a customer focused mindset, can work in a structured manner and are familiar with working along the lines of ITIL principles
4. Establish and enforce quality assurance processes to ensure the reliability, performance, and security of the ITSM solution through comprehensive testing and validation procedures.
5. Identify opportunities for process optimization and efficiency gains within the solution lifecycle. Implement best practices, tools, and methodologies to enhance productivity and delivery outcomes.
6. Proactively identify and mitigate potential risks and vulnerabilities in software systems, including security threats, data breaches, and compliance issues.
7. Create and maintain comprehensive documentation of the solution configurations and procedures.
8. Provide training and support to team members to ensure knowledge