.About DarkroomWe're building the future of advertising and are looking for the minds to help us do it.
Darkroom is a progressive omni-channel growth marketing agency focused on retail, e-commerce, and consumer businesses.
We have been recognized as one of the fastest growing private companies in America by Inc. 5000 (2023), a top 1% digital advertiser by Varos (2023), and our founders were named Forbes 30 Under 30 recipients for Marketing and Advertising North America (2024).At Darkroom, we help grow the world's best brands.
Since 2017, we've sourced tens of thousands of candidates and have built a robust proprietary talent infrastructure across our global hubs.
Now, we're offering our clients access to dedicated resources across our Hubs, focusing specifically on Portugal and South Africa.
Our mission is to provide the most efficient marketing outsourcing resources to our clients, empowering them to scale their businesses with top-tier talent and transparent pricing.Darkroom is looking for an experienced Director of Outsourcing to build and lead our dedicated resource team across all agency verticals.
At Darkroom, we have focused on building world-class marketing services and have built one of the preeminent brands in the growth agency space, with over 85 employees in offices around the globe.About The RoleThe Director of Outsourcing (BPO) will be responsible for launching, growing, and ensuring the profitability of Darkroom's Business Process Outsourcing (BPO) department.
The Director will be responsible for developing strategies that integrate dedicated resources within our existing agency offering, building out scalable outsourcing operations within our existing departments or building an entirely new department, and being responsible for the growth of the dedicated resource offering at Darkroom.
You will lead the strategy, operations, and team necessary to build a high-performing and scalable BPO service.
This role requires a blend of entrepreneurial vision, operational excellence, and people leadership.
You'll work closely with internal teams, global talent hubs, and clients to deliver exceptional value, leveraging Darkroom's respected brand and infrastructure.Key ResponsibilitiesClient Engagement & Delivery- Serve as the primary point of contact for BPO clients, ensuring a high level of transparency and communication.- Design and implement a 30-60-day hiring process to source, vet, and onboard top-tier talent tailored to client requirements.- Work with clients to define role specifications, organizational needs, and desired outcomes for outsourced teams.- Oversee the creation of service agreements, pricing models, and deliverables that align with Darkroom's principles of cost transparency and quality.- Coordinate the workflow and strategic management of all dedicated resources