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Senior Recruiter | Eurofirms ETT & Selection | Eurofirms Group
Eurofirms E.T.T. is a leading multinational in the Human Resources sector, offering the best solutions in Recruitment, Selection, Temporary Work, HR Consulting, Training and Outsourcing.
To meet the needs of a prestigious Hotel in Lisbon, we intend to recruit:
Groups Reservations Agent (M/F)
PROFILE:
* Previous experience in GEM officers or managing groups and events reservations at a hotel level;
* Knows the different room types/meeting spaces available as well as their location and layout.
* Knows selling status and benefits of all packaged plans, choose correctly room rates based on the selling tactics of the hotel.
* Understands and apply Chain's policy on terms and conditions and how to code each reservation;
* Processes cancellations and modifications and promptly relays this information to the hotels;
* Take responsibility to ensure all required tasks are completed accurately and within given time frames with all relevant information obtained;
* Take every opportunity to be a "salesperson" by active selling of special promotions and facilities available within the Hotel;
* Total and immediate availability;
* Advanced Portuguese/English and English/French/German/Italian/Spanish speaker.
RESPONSABILITIES:
* Respond in a professional, efficient, friendly manner to communications from guests, travel agents, and referral networks concerning reservations arriving by telephone;
* Maintain a positive selling approach to maximize yield (lead by example when attending to guest requests);
* Create and maintain accurate reservation records, promptly processes any cancellations and modifications;
* Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making;
* Interact with Computers: Using Company Systems to enter data or process information.
WE OFFER:
* Job contract;
* Salary according to the role.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Services for Renewable Energy
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