Descrição da Função
The company you're going to work at:
Shared Service Centre based in Lisbon.
Your new role:
You will manage the Order to Delivery Process for your scope, following the Global and Regional Sales Operations strategy. You also be responsible for meeting service level agreements and executing KPIs for Customers / Retailers.
Provide customer support, KPIs and service level to meet in full and on time;
Work closely with the Area Sales and Sales Ops team to ensure execution excellence for our Retailers;
Manage order management, scheduling, rescheduling, allocation run, order release and outbound tasks coordination and process of return;
Actively help with all possible issues related to customers’ orders to find solutions or possible replenishment products;
Proactive selling will also be part of your role according to Sales directions and standards;
Align on processes planning and product planning with Operations and Finance.
What you need to be successful:
+1y of Customer Service experience in FMCG (nice to have);
SAP experience (nice to have);
Understanding of Order to Cash process;
Customer Service oriented;
Proficiency in Portuguese and Spanish (mandatory).
What the company can offer you:
Hybrid working model;
Meal Allowance;
Annual bonus;
The amazing opportunity to be part of the first team in Portugal.
Next Step:
In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV.
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