At Hiscox, our collective goal in IT Services is to deliver and maintain innovative infrastructure solutions that are sustainable, resilient and inclusive. We achieve this by understanding the needs of our colleagues so that we can create and tailor tools and services enabling them to deliver on their goals.
The Product Owner Role
We're looking for a Product Owner (PO) to join our IT Services team, working within our End User Experience (EUX) value stream to drive development and improvement of our products. This role is extremely varied and will include:
1. Developing and executing the product roadmap, ensuring alignment with the value stream OKRs.
2. Working closely with technical stakeholders to conduct workshops and analysis activities to design and define appropriate delivery iterations – gathering requirements, assessing value, ensuring work is prioritised and focused on delivering maximum value for our colleagues.
3. Writing clear and concise user stories, acceptance criteria and product specifications.
4. Prioritising and managing the product backlog, ensuring it is maintained and refined.
5. Working with the Agile Delivery Lead(s) (ADLs) to ensure there is a steady flow of work for the squad/s aligned to the product roadmap.
6. Creating and owning dashboards to track metrics, utilising the data to inform future backlog items that target waste and inefficiency.
7. Being the first point of contact for the squad/s to answer any product-related questions, clarify requirements and support the ADL to remove blockers.
8. Acting as the voice of the customer to ensure everyone understands the business value of the backlog items.
9. Working with the ADL to coordinate and participate in all Agile ceremonies for the product – stand-ups, refinement, planning and retrospectives.
10. Providing feedback on the product roadmap, resolving risks, issues and blockers raised by the squad/s – escalating to the Product Manager as needed.
11. Reporting on actual vs. expected progress and any knock-on impact to the product roadmap.
12. Managing key stakeholder relationships and communicating effectively to keep them informed.
13. Monitoring and analysing product performance, identifying areas for improvement and making data-driven decisions.
14. Coordinating product launches, ensuring effective communication to internal customers and stakeholders.
15. Working with other members of the ITS Product Chapter to share knowledge, best practices and develop as a team – as a Product Owner, you will coach and mentor Associate POs to support their career development.
Required Skills/Experience
1. Prior experience working with Technology Infrastructure in a support, delivery or project role.
2. Proven experience delivering Technology Infrastructure transformation programmes and projects.
3. Prior experience in a product-related role or environment – working in Agile delivery teams, managing a backlog to ensure business value is prioritised, delivered and embedded.
4. An aptitude for customer-centric problem solving and challenging the status quo.
5. Experience working with Agile collaboration (e.g. Jira, Confluence, etc.) and product management tools.
6. Experience of writing business requirements that can be picked up by engineers and implemented.
7. Detailed understanding of Agile methodologies (Kanban, Lean, Scrum) and product management frameworks.
Diversity and Flexible Working at Hiscox
We care about our people and are committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can.
Work with Amazing People and Be Part of a Unique Culture
If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.