Decskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and Madrid.
DECSKILL operates in 3 main areas:
- DECSKILL TALENT, through which we provide our clients with an extension to their IT teams;
- DECSKILL BOOST, through which we provide our client with software development models to increase capacity and optimize Time-to-Market, where we create and manage teams that deliver according to their needs, at the desired speed;
- DECSKILL CONNECT, through which we provide our client with consulting services, as well as the implementation and management of information technology infrastructures.
Our practice results in the creation of value for our customers, either by delivering qualified and value-added services, or through highly qualified and motivated professionals, as well as technology solutions that allow us to operate and transform the business of our customers.
We are looking for an IT Banking Support Analyst
Responsibilities:
- Provide L2 Application support to end-users.
- Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures.
- Provide a high level of customer services and maintains customer's trust and confidence by creating positive customer relationships.
- Adhere to Service Level objective target and roadmap.
- Maintain / Enrich knowledge articles.
Requirements:
- 5+ years of overall IT experience.
- 2+ years of in supporting banking products (Investment Instruments, Corporate Action, Loan, Deposits, Remittance, Foreign Exchange).
- With good knowledge on general ledger and general accounting schemes of financial products.
- At least 1 to 2 years of experience as first & second-line (L1 and L2 support).
- AS400 and Unix troubleshooting skills – Mandatory.
- Strong knowledge on SQL queries, data analysis.
- Strong critical thinker with problem solving approach.
- Excellent verbal and written communication skills.
- Willingness to continually update and enhance skills.
- High level of persistence, can-do attitude & pro-activeness.
- Familiar with Production support tools like ServiceNow and JIRA is a plus.
- Olympic / Midas knowledge.
- Fluency in English.
If you're interested in this job please send your CV to cesaltina.abreu@decskill.com with reference "CA/BankingSupportAnalyst".
Thank You.
Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.