Are you a fluent German speaker with strong English skills and a passion for quality and data-driven performance?
We are seeking a motivated individual to join the team of a renowned multinational company.
This is an exciting opportunity to work with a team focused on content review and customer support, with a strong emphasis on performance analysis and reporting.
responsabilidades chavelead, coach, and mentor a team of German agents to achieve high performance and deliver exceptional service;set clear performance goals, provide constructive feedback, and conduct regular performance evaluations to foster individual and team development;enforce community guidelines and platform policies with accuracy and consistency, handling escalated content moderation cases and analyzing trends to identify areas for improvement;ensure the team provides high-quality customer support across all channels, managing support workflows, resolving complex customer issues, and implementing strategies to optimize service delivery;oversee and maintain the quality of German language moderation and customer support, ensuring linguistic accuracy, cultural sensitivity, and adherence to brand standards;identify areas for process improvement, implement efficient workflows, and leverage technology to enhance team productivity and effectiveness;track key performance indicators (KPIs) related to team performance, moderation accuracy, and customer satisfaction, analyzing data to identify trends and providing comprehensive reports to management; competênciasfluent in German (C1 level minimum) and residing in Lisbon, with availability for daily office work (Sete Rios).good English skills.analytical and critical thinking skills, solution-oriented.empathy and customer service excellence.previous experience in a call center environment. Applications without this experience will not be considered.valuable: Experience in Team Leader and/or Trainer roles.minimum: High-school diploma.must hold EU citizenship or a valid work permit for Portugal (residence card). principais benefíciosdirect contract with the company;base salary: €1000;project adder: €50;role adder: €100;language bonus: €200;meal allowance: €7.17 per day;performance bonus: up to €120;full-time job;excellent work atmosphere;modern office building, close to public transportation (train, metro, bus);growth opportunities through development programs;fun and engaging company-wide initiatives, including a wellness program; Don't miss this chance to grow your career with a leading company! Apply Now!
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