Job Title: French-Speaking Customer Service Representative (Onsite)Location: Braga, Portugal (Remote)Industry: Website Technical SolutionsJob Type: Full-Time (Rotating Shifts) Compensation & Benefits: Competitive salaryHealth and life insurance from day oneMeal allowanceTransport allowanceOpportunities for career development and growthCompany-provided equipment (Laptop, tools, software) Work Location: Onsite in Braga or remote, PortugalShift Details: Hours: Monday to Sunday, rotating shifts (including nights)2 days off per week on a rotating scheduleShift rotations include morning, afternoon, and night shifts Language Requirements: French (C2 level required)English (Intermediate proficiency preferred) Position Summary:We are seeking a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This is an exciting opportunity to work in the website technical solutions industry, offering support to customers in a fast-paced environment. If you have an interest in technology, problem-solving, and delivering excellent customer service, this role is for you. In this position, you will assist French-speaking customers with technical issues related to website services. You’ll troubleshoot problems, offer guidance on how to use website tools, and ensure customers get the support they need in a timely manner. While previous experience in customer service or technical support is beneficial, it’s not essential. We value candidates who are eager to learn, adaptable, and thrive in a dynamic environment. You will be based in Braga and provide assistance to customers via phone, email, and live chat. Your contributions will directly impact customer satisfaction and the overall success of the company. Main Responsibilities: Offer excellent customer service to French-speaking clients, addressing technical issues related to website servicesTroubleshoot problems related to website setup, configuration, and performanceGuide customers through technical processes to ensure they can fully utilize website featuresResolve website issues such as errors and performance problems in a timely mannerLog customer interactions in the CRM system for tracking and follow-upEscalate more complex issues to the relevant teams for resolutionEnsure customer confidentiality and comply with data protection policiesProvide feedback to management about recurring problems or areas for improvementManage multiple customer inquiries efficiently, especially during high-demand periodsCollaborate with colleagues to improve the overall customer experienceAssist with account settings, billing issues, website features, and general troubleshootingFollow company guidelines to maintain consistency and high-quality service Skills & Qualifications: Fluency in French (C2 level minimum)Intermediate English (B2 level or higher preferred)Experience in customer service or technical support is an advantage but not requiredStrong communication skills, both written and verbal, with a focus on customer careWillingness to learn and troubleshoot technical issuesAbility to multitask in a fast-paced environmentStrong problem-solving skills and the ability to resolve issues promptlyComfortable working rotating shifts, including nights and weekendsAbility to maintain focus and efficiency during repetitive tasksAttention to detail and accuracy in tracking customer issuesEU ID required for work in Portugal (or Residence Card for non-EU nationals) Additional Benefits: Health and life insurance coverage from the startOpportunities for career growth with continuous training and promotionDaily meal allowance for lunch and snacksMonthly transport allowanceAccess to professional certifications and career development trainingCompany-provided tools, including a laptop and necessary equipmentA collaborative work environment where teamwork and mutual support are emphasized