Job Title: German-speaking Customer Advisor
About the Company
PVH is a global fashion leader with brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company operates in over 40 countries.
The Opportunity
Join our international team in Lisbon as a German-speaking customer advisor. Work with a leading company offering career advancement opportunities.
Your Profile
* Provide telephone and written support to German-speaking customers with a courteous and helpful attitude.
* Proficiency in German and fluency in English (both written and spoken).
* Outstanding communication skills and a keen interest in design.
* Able to learn and adapt quickly.
* Bonus: Experience in telephone customer service or call centers.
Your Responsibilities
* Address customer questions and concerns via phone.
* Assist with orders, deliveries, payments, and returns via email, chat, and social media channels.
* Provide product information, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
* Cross-sell and upsell products after addressing customer queries.
What We Offer
* Temporary employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
* Competitive salary plus bonus.