Mission
As a Learning & Development Specialist will play a critical role in enhancing the skills and performance of both internal teams and temporary staffing. The mission is to create impactful onboarding experiences, deliver comprehensive training plans, and cultivate a culture of continuous improvement that enables our employees to thrive in diverse and dynamic environments.
By aligning training programs with both employee aspirations and organizational goals, this person will play a pivotal role in ensuring workforce excellence, client satisfaction, and sustainable growth for the company.
Responsibilities
Onboarding Programs
* Develop and deliver effective learning programs for internal staff and temporary employees, covering onboarding, compliance, and skill development.
* Develop and implement structured onboarding programs for new employees, ensuring a smooth transition into their roles.
* Organize and deliver orientation sessions covering company culture, values, policies, and role-specific expectations.
* Create onboarding toolkits, guides, and checklists to streamline the process for new hires.
* Collaborate with department heads to customize onboarding for specialized roles, ensuring employees are prepared for immediate contributions.
* Gather feedback from new hires to continuously improve the onboarding experience.
Training and Development
* Collaborate with HR and management to identify skill gaps and training needs.
* Conduct comprehensive training needs assessments to identify skill gaps and align training initiatives with business and employee goals.
* Design and deliver a variety of training programs, including soft skills, technical skills, compliance training, and leadership development.
* Develop e-learning modules, in-person workshops, and blended training solutions tailored to the temporary workforce.
* Coordinate with external training providers or consultants for specialized programs.
* Regularly update training content to align with industry trends, client requirements, and new regulations.
Employee Development Plans
* Manage the full training lifecycle, from needs assessment to evaluation and continuous improvement.
* Work with employees and managers to create Individual Development Plans (IDPs) to support career growth and role advancement.
* Monitor progress against development goals and provide ongoing coaching or additional resources as needed.
* Establish mentorship or buddy programs to foster knowledge transfer and support employee integration.
Performance Evaluation and Feedback
* Collaborate with managers to set clear performance metrics for employees and evaluate training impact.
* Use data from performance reviews, employee surveys, and client feedback to identify areas of improvement.
* Design and implement post-training evaluations to measure knowledge retention and behavioral changes.
* Prepare and provide regular reports on training impact, compliance, and areas for improvement.
Training Compliance and Certification
* Ensure all training initiatives comply with local labor laws, health and safety regulations, and meet regulatory standards within the temporary staffing sector.
* Maintain accurate records of training activities, certifications, and employee participation.
* Proactively monitor expiry dates for certifications and schedule refresher or renewal courses.
* Conduct regular refresher courses on workplace safety, GDPR, and labor law compliance.
Stakeholder Engagement
* Act as a key liaison between clients, managers, and employees to align training initiatives with business needs.
* Partner with client organizations to deliver role-specific training programs that meet their operational requirements.
* Provide regular updates and progress reports to management and clients regarding training initiatives.
Learning Technology and Resources
* Implement and manage learning management systems (LMS) to track, deliver, and analyze training programs.
* Research and recommend innovative learning technologies, tools, and methodologies.
* Develop engaging training materials such as presentations, guides, videos, and case studies to enhance learning experiences.
Cultural and Engagement Initiatives
* Foster a culture of continuous learning and professional development within the organization.
* Organize employee engagement activities such as team-building workshops and learning challenges.
* Promote diversity and inclusion through tailored training programs and initiatives.
Key Requirements:
* Bachelor’s degree in human resources, Education, or related field.
* Proven experience in Learning & Development, HR, or similar roles, ideally within a temporary staffing or fast-paced environment.
* Minimum of 3-5 years of experience in a Learning & Development hospitality role.
* Strong knowledge of onboarding processes and training program design.
* Proficiency in e-learning platforms and training software is a plus.
* Exceptional communication and interpersonal skills.
* Ability to multitask and adapt to changing priorities in a dynamic work environment.
* Good communication skills in Portuguese and English (mandatory).
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