Job Title: Remote Dutch-Speaking Customer Service Representative Location: Braga, Portugal (Remote) Industry: Website Technical Solutions Job Type: Full-Time (Rotating Shifts) Compensation & Benefits: Competitive salary Comprehensive health and life insurance Career growth and advancement opportunities Meal allowance Transport allowance Company-provided equipment (laptop, tools, software) Work Setup: Work remotely from your home in Braga, Portugal Shift Information: Hours: 24/7 rotating shifts from Monday to Sunday (including night shifts) Two rotating days off per week Shifts include morning, afternoon, and night coverage Language Requirements: Dutch (C2 level required) English (Intermediate level preferred) Role Overview: We are seeking a dynamic Dutch-speaking Customer Service Representative to join our remote team in Braga. This role provides an opportunity to assist Dutch-speaking customers in the website technical solutions sector. While prior experience in customer service or technical support is beneficial, it is not required. We are looking for individuals who are eager to learn and grow within the company. In this role, you will support customers remotely by providing technical assistance for various website solutions. Your responsibilities will include troubleshooting, guiding customers through technical challenges, and offering help via phone, email, and chat. A focus on customer satisfaction, excellent communication skills, and adaptability will be essential in this fast-paced role. We offer thorough training to equip you with the necessary tools and knowledge to succeed. This position offers a rewarding opportunity to work with a dynamic team, with competitive pay and career development options. Key Responsibilities: Provide excellent customer support to Dutch-speaking clients via phone, email, and chat, resolving website-related technical issues Troubleshoot and offer solutions for website setup, configuration, and performance problems Assist customers in navigating and using website tools to solve issues effectively Record all customer interactions and issues in the CRM system for proper documentation and follow-up Resolve customer concerns promptly and professionally to ensure satisfaction Follow established procedures to troubleshoot, escalate, or resolve issues efficiently Escalate more complex technical issues to appropriate teams or higher support levels Provide feedback to management on recurring issues or opportunities for improvement Take ownership of customer issues, ensuring timely resolution and follow-up as necessary Maintain confidentiality and adhere to data protection regulations when handling customer information Collaborate with team members to improve processes and enhance the customer experience Stay composed and manage customer expectations effectively in high-pressure situations Provide continued support for website-related queries, helping customers maximize their use of services Skills & Qualifications: Fluent in Dutch (C2 level required) Intermediate proficiency in English (B2 level or higher preferred) Prior experience in customer service or technical support is a plus, but not necessary Strong technical aptitude and eagerness to learn about website solutions and technical issues Excellent communication skills (both written and verbal) with a customer-centric approach Strong problem-solving skills, able to analyze and resolve technical issues quickly Ability to work independently and maintain high service standards while working remotely Capable of managing multiple inquiries and tasks in a fast-paced environment High attention to detail, even when performing repetitive tasks Comfortable working flexible hours, including night shifts and weekends EU ID required for employment in Portugal Residence card required for non-EU nationals Additional Benefits: Comprehensive health and life insurance coverage from day one Career development opportunities within a fast-growing company Daily meal allowance Monthly transport allowance to assist with commuting or transportation Work-from-home flexibility for a better work-life balance Company-provided equipment (laptop, software, and tools) for efficient remote work Collaborative work environment focused on teamwork and professional success