Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
The Legal Enforcement Response Team (LERT) specializes in the thorough analysis of legal and regulatory documentation. Its primary function is to review and evaluate documents using clear and detailed guidelines to ensure regulatory compliance.
Role DetailsUnderstand and remain updated on changing client policies and guidelines;Investigate, resolve, and relay complex process issues to the broader Legal Operations team;Participate in process improvement initiatives that improve quality and efficiency of work;Participate in continuous training programs and workgroup discussions for optimal development in the role; Basic Qualifications Skills NeededMarket Language level B2 or aboveEnglish level C1 or aboveStrong coping, emotional resilience, and stress management skillsExcellent comprehension and communication skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client guidelinesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skillsDeep familiarity and passion for the internet, internet platforms, and internet cultureAbility to work under pressure and tight SLAs with a high degree of efficiency and qualityAbility to work well individually and as part of a teamAbility to work differing rotation shifts and non-standard work hoursFlexibility in meeting changing business needs in a fast-paced environmentCommitment to quality, efficiency, and effectivenessExperience working in Trust and Safety, Emergency services, Law Enforcement, or organizations with regular exposure to crisis scenarios, as a distinct advantageValid Work PermitCompleted Compulsory Education Minimum requiredHaving over 18 years of ageAvailability to work in rotative shifts, on weekends and holidaysGood skills level in the use of web browsing related tools
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