Job Title: French-Speaking Customer Service Representative (Onsite)Location: Braga, Portugal (Onsite Position)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts) Salary & Benefits: Competitive salaryComprehensive health and life insurance from day oneMeal allowanceTransport allowanceOpportunities for career growth and developmentCompany-provided equipment (Laptop, tools, software) Work Location: Onsite in Braga, PortugalShift Details: Working hours: Monday to Sunday – 24/7 rotating shifts (including night shifts)2 rotating days off per weekShift pattern: Rotating shifts covering morning, afternoon, and night Language Requirements: French (Minimum C2 level required)English (Intermediate proficiency preferred) Job Overview:We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This role offers an exciting opportunity to work onsite in the website technical solutions industry, assisting customers with technical inquiries and delivering outstanding service in a dynamic and fast-paced environment. If you enjoy technology, problem-solving, and customer support, this is the perfect role for you! The successful candidate will provide assistance to French-speaking customers with technical issues related to website services, troubleshoot problems, offer guidance on website tool usage, and ensure effective, timely support. While prior experience in customer service or technical support is a plus, it’s not a requirement. We value individuals who are eager to learn, flexible, and thrive in a fast-paced work environment. You will work onsite in Braga, engaging with customers via phone, email, and live chat. Your role will directly impact customer satisfaction and the company’s overall success. Key Responsibilities: Provide exceptional service to French-speaking clients with technical issues related to website servicesTroubleshoot and resolve technical issues, offering solutions for website setup, configuration, and useGuide customers through technical steps to ensure full website functionalityAddress website problems like errors or performance issues, ensuring quick resolutionsDocument customer interactions in our CRM system for tracking and follow-upEscalate complex issues to appropriate teams for resolutionEnsure customer confidentiality and adhere to data protection policiesOffer feedback to management on recurring issues or service improvement opportunitiesHandle multiple inquiries efficiently, especially during peak timesCollaborate with team members to enhance customer service quality and share knowledgeAssist with account settings, billing issues, website features, and general troubleshootingFollow company guidelines to maintain consistency and quality in service delivery Skills and Qualifications: Fluency in French (C2 level minimum)Intermediate English proficiency (B2 or higher preferred)Prior customer service or technical support experience is an advantage, but not mandatoryExcellent communication skills, both written and verbal, with a customer-first mindsetTechnical aptitude and willingness to learn website servicesAbility to work in a high-pressure environment and manage multiple tasks simultaneouslyStrong problem-solving abilities and quick decision-making in technical situationsComfortable working night shifts and weekends as part of the 24/7 rotating shift scheduleAbility to stay focused and efficient while handling repetitive tasksStrong attention to detail and accuracy in documenting customer issuesEU ID required to work in Portugal (or Residence Card for non-EU nationals) Additional Benefits: Health and life insurance coverage from the first dayContinuous professional development with training and internal promotion opportunitiesDaily meal allowance for lunch and snacksMonthly transport allowanceAccess to certifications and career advancement opportunitiesCompany-provided equipment, including a laptop and necessary toolsA collaborative, team-oriented work environment focused on success and mutual support