Job Title:
German-speaking Customer Advisor for PVH, Samora Correia
About the Company:
PVH is a leading American fashion group operating globally-adored brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company has a presence in over 40 countries with a workforce of 36,000.
The Opportunity:
Join the elite PVH Support Team in Lisbon for an exhilarating and international experience. Work abroad using your native language for a leading company with abundant career advancement opportunities.
Your Profile:
1. Provide telephone and written support to German-speaking customers with a courteous and helpful attitude.
2. Proficient in German and fluent in English (written and spoken).
3. Excellent communication skills.
4. Keen to learn.
5. Bonus: Experience in a telephone customer service or call center environment.
Your Responsibilities:
1. Address customer questions and concerns via phone, providing best possible solutions.
2. Assist with orders, deliveries, payments, and returns via email, chat, and social media channels.
3. Provide information on trending products, offer advice, and quick assistance on payment methods, delivery, exchanges, and guarantees.
4. Engage in cross-selling and upselling of products after addressing customer queries.
Benefits:
* Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
* Competitive salary plus bonus.
* Private health insurance.
* Comprehensive relocation package, including airport pick-up, administrative assistance, reimbursement for initial flight expenses, option to stay in a company apartment in Lisbon, and a free annual flight home (within Europe).
* Free Portuguese language courses.