Job Description:
We are seeking a dedicated individual to join our team in Lisbon. As a member of our PVH Support Team, you will have the opportunity to work in an international environment using your native language.
About the Company:
PVH is a global fashion group that operates renowned brands like Calvin Klein and Tommy Hilfiger. Headquartered in New York, the company has a workforce of 36,000 across 40 countries.
The Opportunity:
Our temporary, renewable employment contract offers an initial duration of one year with potential for a permanent contract after two years. You will be part of a dynamic team, working remotely to provide customer support.
Your Profile:
* Provide telephone and written support to German-speaking customers, ensuring a courteous and helpful attitude.
* Be proficient in German and fluent in English (written and spoken).
* Possess outstanding communication skills.
* Be keen to learn.
* Bonus: Experience in a telephone customer service or call center environment.
Your Responsibilities:
* Address customer questions and concerns via phone, providing best possible solutions.
* Assist with orders, deliveries, payments, and returns via email, chat, and social media channels.
* Provide information about trending products, offer advice, and assistance on payment methods, delivery, exchanges, and guarantees.
* Engage in cross-selling and upselling of products after addressing customer queries.
Benefits:
* Competitive salary plus bonus.
* Private health insurance.
* Comprehensive relocation package including airport pick-up, administrative assistance, reimbursement for initial flight expenses, option to stay in a company apartment, and free annual flight home.
* Free Portuguese language courses.