Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Account Service Manager
Job Summary:
1. In-charge of the overall service level agreement and application roadmap with the business
2. Ensures that the client units are satisfied with the quality and level of service provided
3. Plans the application roadmap and prepares the system decommissioning plan of applications with the business units and different IT delivery units
4. Works with the account managers and business units in ensuring that the IT business needs are met
Role Exposure:
1. Develop strong interpersonal and customer service skills by building long-term and strategic partnerships with the business units and technical teams
2. Improve your communication and creative thinking skills through interaction with the different business units/departments to be able to come up with the service level agreements and application roadmaps
3. Enhance your analytical and problem-solving skills by assessing and resolving technical issues
Qualifications:
1. With at least 3 years experience in operational support and establishing service management frameworks delivering improvements & innovation
2. ITIL V3/V4 Trained/Certified
3. Service Management Framework and Service Reporting Knowledge
4. Collaborative individual with experience working with various groups
5. Able to communicate effectively with internal and client stakeholders
6. Good interpersonal, communication & presentation skills
Other Details:
Rank: Junior Officer
Unit: Information Technology Group / Service Level Management Department
#J-18808-Ljbffr