Six Senses Douro Valley strives to help people reconnect with themselves, others and the world around them by safeguarding its core pillars of Sustainability, Wellness and Out of the Ordinary experiences.
Job Summary
The Reservations Agent is responsible for ensuring efficient operation in all aspects of reservations, including processing new reservations, updating and cleaning up existing ones, and managing room allocations.
Duties and Responsibilities
* Process new reservations, update and clean up existing ones, process advance deposits, answer reservation inbox emails within 24 hours, and complete other reservation-related duties as assigned.
* Assist in allocating rooms.
* Check and handle special requests and hard block rooms as needed.
* Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests' arrival.
* Track future room availabilities based on reservations.
* Monitor and update the internet reservation system in coordination with relevant hosts.
* Assist in determining room rates based on the resort's selling tactics.
* Ensure all reservations are completed with necessary guest information, profile information, and rate/market/source codes with accuracy and efficiency.
* Maintain Six Senses guidelines and standards of service and operation. Performance benchmarks must be exceeded.
Qualifications
* High school diploma or equivalent and at least 1 year of experience in a similar setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
* Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. Familiarity with various hotel systems, including PMS, GDS, and CRS platforms, is necessary.
* Fluent in English; additional languages are preferred.
* EU visa/work permit required.
About Us
Six Senses Douro Valley is an equal opportunity employer. This policy applies to all terms and conditions of employment.