Job Description
ROLE AND RESPONSABILITIES
As a Booking Agent (M/F), you will report to the Front Office Manager and will be responsible for ensuring the fulfillment of booking services in the different channels (phones/email/web), direct or indirect, from the booking request to its confirmation. It carries out commercial outbound and promotional campaigns, up-selling and cross-selling actions and manages conflicts/complaints in order to guarantee a quality and excellence service, actively and decisively contributing to exceed customer expectations.
Qualifications
WE LOOK FOR CANDIDATES WITH:
- Genuine smile
- Customer orientation
- Passion for service
- Professional attitude
- Teamwork
- Autonomy and Initiative
- Professional experience in similar roles. 4 or 5 star hotels
- Time flexibility
- Knowledge of Portuguese and English and preference for another Foreign Language (fluent in speaking).
- Minimum 12th year of schooling or Professional Course adapted to the role
- Good level of general knowledge and knowledge of the hotel's destination
- Computer knowledge: Microsoft Office, Internet, Database and specific applications for the accommodation/hospitality.
Additional Information
WE OFFER:
. Integration in a dynamic team, focused on a service of excellence
. Remuneration compatible with the role
. Continuous Training Plan to enhance career development
. Access to the e-learning training platform
. Possibility of functional, national and/or international mobility
. Incentives and Benefits Plan
Leisure:
. Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation. F&B, among others;
. Additional Dismissal Day to Celebrate Anniversary Day
. Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
Health and wellness:
. Health insurance
. Healing Medicine
Generic:
. Dining room with free access
. Participation in various internal actions and in social and environmental responsibility projects
. Protocols with local partners - access to discounts for employees