Job Title: French-Speaking Customer Service Representative (Onsite)Location: Braga, Portugal (remote)Industry: Website Technical SolutionsEmployment Type: Full-Time (Rotating Shifts) Compensation & Benefits: Competitive salaryComprehensive health and life insurance from the first dayMeal allowanceTransport allowanceOpportunities for career advancement and growthCompany-provided equipment (Laptop, tools, and software) Work Location: Onsite in Braga or remote, PortugalShift Details: Working hours: Monday to Sunday with rotating shifts (including nights)2 days off per week on a rotating scheduleShifts include morning, afternoon, and night rotations Language Requirements: French (Minimum C2 level required)English (Intermediate proficiency preferred) Job Summary:We are looking for a French-Speaking Customer Service Representative to join our team in Braga, Portugal. This role offers an exciting opportunity in the website technical solutions field, where you will assist customers with technical inquiries and deliver exceptional service in a fast-paced environment. If you are passionate about technology, problem-solving, and customer support, this could be the perfect role for you. In this position, you will help French-speaking customers resolve technical issues related to website services, troubleshoot problems, and provide guidance on website tool usage. Previous experience in customer service or technical support is beneficial but not required. We value individuals who are enthusiastic to learn, adaptable, and capable of thriving in a dynamic environment. You will be working onsite in Braga and assisting customers through various channels, including phone, email, and live chat. Your contribution will directly impact customer satisfaction and the company’s success. Primary Responsibilities: Deliver high-quality customer support to French-speaking clients, assisting with technical website issuesTroubleshoot and resolve technical problems related to website setup, configuration, and functionalityGuide customers step-by-step through technical processes to ensure they can effectively use website featuresAddress and resolve website-related issues, including errors or performance concernsLog all customer interactions in the CRM system for accurate tracking and follow-upEscalate complex problems to the relevant teams for resolutionMaintain confidentiality and comply with data protection standards when handling customer informationProvide feedback on recurring issues or suggestions for improving the customer experienceManage multiple customer queries effectively during high-demand periodsCollaborate with colleagues to share knowledge and improve service deliveryAssist customers with account settings, billing issues, website features, and general troubleshootingEnsure adherence to company guidelines and maintain service quality Skills & Qualifications: Fluency in French (C2 level or higher)Intermediate English proficiency (B2 or higher preferred)Customer service or technical support experience is a plus, but not mandatoryStrong communication skills, both written and verbal, with a customer-focused attitudeTechnical aptitude and willingness to learn and resolve website-related issuesAbility to work in a fast-paced environment, managing multiple tasks and inquiriesStrong problem-solving skills, with the ability to address issues quickly and efficientlyComfortable working nights and weekends as part of the rotating shift scheduleAbility to stay focused and effective when handling repetitive tasksExcellent attention to detail and ability to document customer interactions accuratelyEU ID required for employment in Portugal (or Residence Card for non-EU nationals) Additional Benefits: Comprehensive health and life insurance from day oneOpportunities for career growth with ongoing training and internal promotion prospectsDaily meal allowance for lunch and snacksMonthly transport allowanceAccess to professional certifications and career advancement programsCompany-provided equipment, including a laptop and necessary toolsA collaborative work environment where teamwork and support are key to success