Starting Date: 13 February 2025Location: Remote (Eligible regions: Coimbra to the North)Office Location: BragaLanguage Requirements: French (C2 level), English (B2 level)Work Schedule: Monday to Friday: 09:00 - 21:30 (Rotational Shifts)Saturday: 09:00 - 20:00 (Rotational Shifts)Sunday: 10:00 - 19:00Days Off: 2 rotational days, with Sunday guaranteed as one of the days. Compensation and Benefits: Base Salary: 830/month (paid over 14 months)Meal Allowance (Net): 7.23/day (1,908.72 annually)Transport Allowance: 20/month (240 annually)Braga Bonus: 20 gross/month (240 annually)Performance Bonus: 170/month (2,040 annually)Annual Gross Total: 14,008.72Health Insurance: Coverage from day 1 (free after 6 months of employment). Role Overview:Step into a dynamic role as a Customer Experience Consultant for one of the worlds leading home furnishings retailers. In this position, you will act as a brand advocate, delivering exceptional customer support and ensuring satisfaction at every touchpoint. If you're passionate about helping others and fluent in French, this is your chance to shine in a supportive and innovative environment. Key Responsibilities: Handle customer inquiries professionally through inbound calls, offering tailored solutions with enthusiasm.Provide in-depth information about products and services, and proactively close sales during interactions.Assist with delivery-related concerns, such as tracking orders, resolving issues, and verifying stock availability.Troubleshoot account management and software-related challenges.Deliver accurate and timely responses to all customer queries.Maintain detailed records of customer interactions and actions taken. Hiring Process: Application ReviewLanguage Proficiency Assessment1-2 Interviews with the Client Join us and contribute to a globally recognized brands mission of creating exceptional customer experiences!