Job Summary
This role is an opportunity to join a support team for one of the most respected photographic brands, Nikon. The position is based in Lisbon, Portugal, and involves working with customers who speak Ukrainian.
About the Company
Nikon is a world-leading supplier of products and solutions based on advanced opto-electronics and precision technologies. The company is famous for its cameras and binoculars.
Job Description
* Support customers by answering their questions regarding products and services via phone and email.
* Offer solutions for customers' demands by identifying and troubleshooting with the available resources.
* Built meaningful relationships, answering customers' questions in a courteous, friendly, and professional manner.
* Meet and exceed our service quality goals, compliance regulations, and productivity targets.
* Create amazing experiences that people value and we are proud of.
* Follow the direction of management and provide feedback.
Requirements
* Native or proficient level of Ukrainian (C2).
* Advanced level of English (at least C1) both verbal and written.
* Strong communication skills – with excellent phone conversation skills, attentive listening, and superior writing skills.
* Analytical and problem-solving skills with strong attention to detail.
* Desire to learn and advance, be a curious investigator and problem solver.
* High-speed internet access and appropriate conditions for remote work.
* Must hold EU citizenship or valid work permit for Portugal.
* Be a local candidate or willing to relocate to sunny Lisbon, Portugal.
Benefits
* Relocation package.
* Competitive wages.
* Paid professional training.
* Employee discounts.
* Private healthcare & dental insurance (after six months of employment).
* Growth opportunities through various development programs.
* Fun and engaging company-wide initiatives, including our EverBetter wellness program.
* Job stability.
* Life-long skills and experience.
* Excellent work culture.
About Us
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.