Join our SmartRental team! SmartRental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.
Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs.
With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences, and luxury residences for the elderly.
Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.
What will you do? You will help with guest billing, as well as develop administrative and business functions in line with your job.You will participate in the check-in/check-out functions of the guests, keeping the registration information correctly and assigning them their room/apartment.You will be a source of information for guests on various topics such as advice on plans to do in the city, recommendations for restaurants, or means of transport.You will satisfy the requests of guests, providing unique and personal solutions and attending to their complaints and claims, informing your superior to resolve them.You will answer requests received by phone and/or email regarding the stay, reservations, or external partners who want to contact the team.You should show empathy and initiative in relation to the needs of customers.What do we look for? At least 1 year of previous experience in a similar position.Management of hotel and reservations PMS.High level of English.Other languages will be valued.What do we offer? Possibility of professional development and growth within an expanding company.
Discounts on our hotels, restaurants, events, and more.
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