Customer Service & Technical Support for Social Media – Italian speakerYou will be part of a team, providing customer service and technical support for hardware products and services. You will be responsible for repairing some basic product issues using diagnostic tools. The services will be provided via email, online chat, telephone and specified social-media platforms, in response to contacts from users including customers and partners.
Our ClientOur client is a Social Media brand.
What you'll doAbility to identify, research and review product issues to determine the best solution/ troubleshooting;Repair basic product issues;Use diagnostic tools;Advise on workarounds and best practices to be implemented;Contribute in an active way to increase product insight and knowledge base content;Follow protocol and adhere to guidelines;Achieve and maintain fully satisfactory performance.What you'll needFluent level of written and verbal communication skills in Italian;Good level of written and verbal communication skills in English (minimum B2);Customer oriented with strong decision-making skills;Excellent communication and good argumentation skills;Ability to solve technical issues in a creative way;Ability to build and maintain positive relationships with customers;Basic knowledge of Windows and MS Office.What we offerOpportunity to work in a dynamic leading multinational company;Possibility of cooperation with leaders in various industries;Stable work and career progression;Investment in training and personal development;Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;Health Insurance since day one in the company;Possibility to live in one of our apartments;Annually complementary return flight to your home country (within Europe);Free Portuguese language courses, sports activities, and organized events.Teleperformance PortugalTP Portugal is one of the 25 best companies to work for in Europe, according to Great Place to Work. It was also recognized as the Best and Largest Exporting Company and the Best Job Creator in Portugal by Exame magazine! With more than 14,000 employees for 67 markets, TP Portugal provides services in 37 languages. With a multicultural, highly qualified, and deeply specialized team, it offers a wide range of integrated omnichannel solutions. TP is a pioneer in technology applied to customer support and maintains the highest security standards.
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