Be the Spark that Brightens Days and Ignites Your Career
At TTEC, we're on a mission to bring humanity to business. As a Bilingual Team Lead (Croatian-English) working onsite in Athens, Greece, you'll be part of our award-winning team that's dedicated to delivering exceptional customer experiences.
What You'll Do
* Lead your team to achieve company and client goals, addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.
* Manage multiple, complex tasks and projects, monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
* Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.
* Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks, troubleshoot technology issues, and support outage processes.
* Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.
What You Bring to the Role
* Associate degree, technical school, or equivalent work experience.
* Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.
* Utilize time management skills and manage priority tasks.
* Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.
* Customer-focused mindset.
* Comfortable with computer systems.
What You Can Expect
* Supportive of your career and professional development.
* An inclusive culture and community-minded organization where giving back is encouraged.
* A global team of curious lifelong learners guided by our company values.
* Competitive compensation package and performance bonus opportunities.
* Tuition reimbursement and comprehensive benefits package.
About TTEC
Our business is about making customers happy. We've been helping companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology since 1982.
As an equal opportunity employer, we welcome diverse perspectives and talents to join our global teams. We aim to reflect the communities we serve, delivering amazing service and technology, while fostering a culture of inclusivity, respect, and empowerment.