Key Role in Cision Insights Team
This role is a crucial part of the Cision Insights team, focused on delivering high-quality insights products and services. It involves collaborating with internal teams and third-party providers to meet business goals and exceed customer expectations.
Duties and Responsibilities:
* Evaluate vendor deliveries to ensure alignment with Cision client requirements through Vendor Performance Analysis.
* Work closely with managers and internal teams to address and resolve challenges via Issue Escalation, ensuring consistent customer needs are met.
* Record data accurately and create detailed reports for internal and external use as part of Data Management.
* Lead and manage weekly meetings with vendors to maintain quality and address performance as part of Vendor Collaboration.
* Identify opportunities for innovation and improvement in processes and services delivered through Process Optimization.
* Collaborate with Product and Engineering teams to support and oversee the automation of key processes via Automation Oversight.
Essential Skills and Experience:
* Education: Degree in Information Technology, Management, or a related field (preferred but not mandatory).
* Languages: Fluency in both English and Portuguese is essential.
* Experience: At least 2 years of experience working independently and meeting deadlines.
* Technical Skills:
o Proficiency in Excel is required.
o Experience with Power BI and working with vendors is a plus.
o Data Enthusiast: A strong interest in working with data.
* Soft Skills: Strong communication skills, a structured approach to work, and a high sense of responsibility.
Benefits Package:
* Pension Plan
* Health Insurance
* Life Insurance
* Employee Assistance Program
* Cision Global Charitable Giving Program