Job Description
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in Lisbon, Portugal.
This is an exciting opportunity for someone who enjoys interacting with people remotely and has a keen interest in design.
* Provide telephone and written support to German-speaking customers, ensuring a courteous and helpful attitude.
* Address customer inquiries and concerns via phone, email, chat, and social media channels.
* Offer advice and assistance on products, payment methods, delivery, exchanges, and guarantees.
* Engage in cross-selling and upselling of products after addressing customer queries.
The ideal candidate will be fluent in German and English, possess excellent communication skills, and be willing to learn.
We offer a competitive salary, bonus, private health insurance, and a comprehensive relocation package for those relocating from abroad.
In addition, we provide free Portuguese language courses and opportunities for career advancement within the company.
If you are a motivated and customer-centric individual who is passionate about contributing to a global project, we encourage you to apply.
Contract Details:
* Temporary, renewable employment contract with an initial duration of one year; opportunity for a permanent contract after two years.
* Competitive salary plus bonus.
* Private health insurance.
* Comprehensive relocation package for those relocating from abroad.
* Free Portuguese language courses.
About Us:
PVH is an American fashion group that operates globally-adored brands like Calvin Klein and Tommy Hilfiger. We are headquartered in New York and operate in over 40 countries with a committed workforce of 36,000.