Your New Role
The Solution Support Analyst is a professional responsible for providing technical support and assistance to customers or internal teams in an organization. Their primary focus is on resolving issues related to software applications, systems, and technology solutions.
Key Responsibilities
* Work closely with end-users, IT teams, solution analysts, application developers, and external partners to resolve issues, enhance application performance, and ensure optimal functionality.
* Document, monitor, and continuously improve application support processes.
* Support the Solution Support Manager to enable a 24X7 support model for business-critical applications.
* Collaborate with Solution Owners in solution analysis, design, development, and testing as appropriate, depending on the priority.
Requirements
* Undergraduate or graduate degree in Business Administration, Logistics, Information Technology, or related field.
* At least 3 years of experience in solution support or a related IT role.
* Experience with end-to-end business process and application configurations.
* Proficiency in various software applications, operating systems, and troubleshooting tools.
* Strong customer service and interpersonal skills.
* Excellent problem-solving skills to diagnose and resolve technical issues efficiently.
* Ability to maintain detailed records and create clear and concise documentation.
* Collaboration skills to work effectively with cross-functional teams.