Job Description
Vila Joya, a charming home with 15 rooms and suites, is seeking an experienced Front Office Manager.
This key role requires a dynamic leader to guide the reception team in ensuring exceptional guest experiences for hotel residents and restaurant guests.
Key Responsibilities:
* Inspire, lead, and support the team to create a seamless experience for every guest.
* Manage hotel front desk processes and oversee reservations and host services for all restaurants.
* Foster teamwork and professionalism among team members.
* Handle inquiries gracefully and efficiently.
* Ensure every guest feels at home.
* Adapt to varied schedules to meet guest needs.
Qualifications:
* Proven experience as a Front Office Manager in a boutique hotel or similar setting.
* Fluency in English; proficiency in other languages is highly valued.
* Exceptional leadership skills to guide and motivate a close-knit team.
* Strong skills in guest relations and communication.
* An eye for detail and a service-oriented mindset.
About the Role:
The Front Office Manager will take charge of our reception and restaurant reservations, ensuring seamless operations and an exceptional first impression.
You will coordinate and oversee all front-office activities, providing support and guidance to the team in managing guest arrivals, restaurant reservations, and creating memorable experiences.
What We Offer:
* An inclusive work environment at a renowned location with excellent service and prestigious reputation.
* A dynamic team spirit that demands excellence while being compassionate and supportive.
* Continuous workshops and training opportunities for professional growth.
* Competitive compensation above local industry standards.
* Additional perks, including all meals on property, participation in a tips pool, accommodation assistance, recognition for exceptional work, and more.