Sales Operations Specialist Role
Join a dynamic team at Infineon in Porto and take on a new opportunity in sales support.
Key Responsibilities:
* Provide exceptional customer service and sales support.
* Attend customer meetings and calls while offering operational support.
* Enhance processes by working with cross-functional resources across different organizational levels.
Deliverables:
1. Be the first point of contact for customer requests and escalate autonomously.
2. Attend customer meetings/calls to discuss topics, review service levels, and build relationships.
3. Prepare commercial offers with support from Business Unit and Account Manager.
4. Support Account Manager with RFQ data verification, sales forecast updates, and VPA tracking.
5. Process sample requests and support data entry into CRM Dynamics.
6. Conduct simple analysis, update reports, and create credit/debit notes in ERP system.
7. Prepare data for Volume Price Agreements (VPA), track VPA fulfillment, adjust backlog for new pricing.
8. Send documents to customers on PCN/PD and track open action items.
9. Briefly enrich lead data by verifying contact information and opportunities in Sales, Marketing, and Distribution (SMD).
Requirements:
* University/College degree is mandatory.
* At least 2 years of experience in a customer support role, ideally in sales support.
* Service-oriented attitude, good interpersonal and communication skills.
* Capacity to plan work based on general guidelines and good decision-making capacity within standardized processes.
* Fluency in English and French.
About Us:
We are a global leader in semiconductor solutions in power systems and IoT. We enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT.
Culture:
We drive innovation and customer success while caring for our people and empowering them to reach ambitious goals. At Infineon Technologies Business Solutions, people matter most. Our ultimate goal is to craft a unique experience for both our customers and employees.
Work Environment:
We value diversity and inclusion, welcoming everyone for who they are. Our working environment is characterized by trust, openness, respect, and tolerance. We offer equal opportunities for all applicants and employees, making recruiting decisions based on experience and skills.