Responsibilities
* Maintain and develop key client relationships.
* Own the delivery of service and service metrics to clients.
* Support quality programs.
* Embed new processes and workflows into the team.
* Drive continuous improvement and value-add initiatives.
* Meet obligations established within the client.
* Assess and implement change and strategic directions.
* Ensure process documentation is complete and robust.
* Coach, develop, and manage team members.
* Resolve serious issues and manage escalations.
* Allocate resources and responsibilities across the team to deliver business results and develop team members.
* Oversee formal evaluation processes for team members, including career development, salary review, and performance management.
Minimum Requirements
* Graduate with more than 4 years of working experience, preferably with 2 years of domain knowledge.
* Quick learner with a proven ability to grow and lead a team.
* Excellent oral and written communication skills.
* Passion for learning and creative problem solving.
* Proven track record of success in previous work experiences.
* Strong computer applications skills.
* Good knowledge of the culture and language of the supported countries is an advantage.
* Ability to solve urgent matters and work under pressure.
* Good organizational skills and ability to multitask.
* Analytical frame of mind.
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