AMSpace Recruitment Consultancy transforms talent acquisition into a strategic advantage. With a focus on placement, headhunting, executive search, and embedded recruitment, we propel companies toward growth. Specializing in Aerospace and Defense, Tech, Engineering, Manufacturing, Energy, and more. #StrategicStaffing #InnovativeTalentSolutions #Recruitment
Job Title: Customer Service Support Agent- Norwegian
Location: Lisbon, Portugal
Languages Required: Norwegian (C2 level), English (B2 level)
Job Description:
About the Role:We are looking for a dynamic and customer-oriented individual to join our customer service team in Lisbon. As a Customer Service Support Agent, you will be the first point of contact for our Norwegian-speaking customers, delivering top-notch support and ensuring customer satisfaction.
Key Responsibilities:
* Provide exceptional customer support via phone, email, and chat in Norwegian.
* Assist customers with inquiries, technical issues, and other support-related questions.
* Resolve customer complaints and provide accurate, valid, and complete information by using the right methods/tools.
* Follow communication procedures, guidelines, and policies.
* Keep records of customer interactions, process customer accounts, and file documents.
* Collaborate with various departments to resolve customer issues in a timely manner.
* Stay up-to-date with product knowledge and company policies to provide accurate information.
* Contribute to a positive customer experience and satisfaction.
Requirements:
* Proficiency in Norwegian at a C2 level (native or near-native fluency).
* Proficiency in English at a B2 level (conversational fluency).
* Previous experience in customer service or a related field is a plus.
* Excellent verbal and written communication skills.
* Strong problem-solving skills and the ability to remain calm under pressure.
* Good multitasking and time-management skills.
* Willingness to relocate to Lisbon, Portugal.
* Team player with a positive attitude and a strong work ethic.
* Basic computer knowledge and proficiency with technology tools.
Benefits:
* Competitive salary and performance bonuses.
* Relocation package to assist with moving to Lisbon.
* Opportunities for career growth and development.
* A vibrant and inclusive work environment.
* Comprehensive training and professional development programs.
* Health insurance and other employee benefits.
How to Apply:If you are passionate about delivering excellent customer service and looking for an exciting opportunity to work in a multicultural environment, we would love to hear from you.